We’ll continue to sensitise Nigerians how to report erring officers – NPF

The Nigeria Police Force have urged Nigerians to take the advantage of its Complaint Response Unit, at the Force Headquarters, to report misconduct of its officers and men.

The Head of the unit, CSP El-Musta Sani, made the appeal at a Summit organised in Abuja by the Public Complaints Commission (PCC) in collaboration with the Foundation for Youth Empowerment and Social Justice.

Sanni said that the unit was created in 2015 to handle complaints against police officers from members of the public.

He said, so far, from the first quarter of 2024, the unit had received 459 complaints from members of the public against officers and men, through its social media platforms.

He further explained that 265 of the cases had been resolved while 195 were still being handled by the police.

According to him, “It takes the Unit 21 days to receive and conclude investigations on all complaints”.

He said it was worrisome that members of the public did not know about the platforms to channel their complaints.

“The major problem is that the institutions are there, but Nigerians do not know their functions.

“We receive complaints through WhatsApp, Twitter handles, phone calls, and walk-in petitions.

“And the Unit is directly responsible to the Office of the Inspector General of Police through the Public Relation Officer,” he said.

Sanni assured more sensitisation to enlighten the public to take advantage of the opportunity to lodge their complaint for proper handling.

In his remarks, the Chief Commissioner of PCC, Mr Abimbola Ayo-Yusuf emphasised the need to strengthen institutions to combat administrative injustice and corruption.

He noted that, properly developed institution is key to good governance, adding that the summit aimed to improve service delivery and ensure that the right to complain and raise issues was available to everyone.

“The purpose of this Summit, which is to foster collaboration between the Public Complaints Commission and other organisations, is quite timely and key to the understanding of the mandate of the Commission.

“The PCC, known as the Nigerian version of the Ombudsman, was established to investigate complaints regarding administrative actions,” he said